business goals

By Jennifer Olsen You should see my living room this morning. It’s covered in flip chart paper. What started out as a new web site project has morphed into a dissection of our business What is our brand promise? What service standards can our clients expect? How do we know when we’ve met their expectations?…

As we embark upon a new year your organization likely is in the process of finalizing its goals for 2010. While business goal setting is a critical activity for all organizations seeking to clarify their strategic direction and key success metrics for the foreseeable future, it can take on a different complexion depending upon the…