How We Work

The Resourceful experience

The Resourceful Experience can feel like a weight being lifted, as our team confidently helps you outline a plan for forward motion. It’s peace of mind, knowing that issues are being resolved efficiently. It’s the freedom of trusting that things are being handled well, so you can concentrate on your business mission.

From our very first meeting, your consultant will partner with you to make a plan, springboarding off whatever processes and policies you have in place. Our team approach gives you a wealth of shared knowledge and resources, with expertise spanning all aspects of human resources. We work both on site and remotely, providing coverage where and when you need it.

We help you ask the right questions, and we make sure you get the best answers. We help you recruit the people you need and get the right perks, benefits, and growth opportunities in place to keep them. We make sure your employees and your leaders have a strong base of support across the full spectrum of HR.

HOW DOES YOUR MONTHLY SUPPORT MODEL WORK?

We offer a range of monthly support plans to meet your needs and budget. We generally find that a six-month commitment allows us to get to know your team and culture and make measurable progress against your people priorities. Each month includes a set number of hours that are dedicated to you. We work closely with you to ensure we are aligned on the priorities, and we check in frequently to ensure you’re getting the most out of your monthly investment.

HOW DOES THE TEAM APPROACH WORK? HOW DOES IT COMPARE TO HIRING JUST ONE PERSON?

Our team approach starts at the beginning of each relationship. We include at least two consultants at the kick-off meeting, so there will be more than one person who is briefed on your specific needs from the start. From there, you will have one primary point person, but behind the scenes, our team communicates and shares resources as needed, giving you a much more streamlined, economical way to have multiple consultants with varying specialties ready to advise as needed. This approach provides you with our team's wide breadth of experience, while allowing you to build a consistent relationship with one consultant who knows your business inside and out. Our is also available whenever you need it.

WHY DO YOU HAVE A MINIMUM NUMBER OF HOURS PER MONTH?

We are committed to making an impact in your organization and helping move your people initiatives forward, and that takes time. We have a minimum number of hours per month so you know there will be forward progress and we can add real value to your organization. Spending the time means we are dedicated to supporting you, and your specific needs and goals. So when a policy is needed, or a problem arises, we are ahead of the situation. We know the background, we know the right questions to ask, and we know how the situation will impact your organization as a whole.

DO YOU DO RECRUITING?

Certainly! Recruiting is one part of the holistic suite of HR services we offer. We can support your process from start to finish, handling everything from the initial job description and screening to coordinating with a staffing agency or working within an applicant tracking system. And we manage the process while maintaining a big-picture view of your company’s goals and culture. We do not handle recruiting as a standalone service.

MY OFFICE MANAGER HANDLES HR. HOW WOULD YOU WORK WITH THAT PERSON, AND WHAT DO YOU ADD TO THE PICTURE?

We have a lot of experience partnering with companies who already have some HR in place. We are happy to work with your team to help make faster progress toward your goals, in the way that works best for you. Each relationship is unique, and we will work closely with your team to recommend where we can best add value.

WHAT IF I’M NOT SURE WHAT MY NEEDS WILL BE, OR MY PRIORITIES CHANGE?

One of the best parts of the Resourceful relationship is that our consultants are flexible and responsive. We plan around your priorities and proactively address them, and we easily adjust as priorities change. When the unexpected happens, whether it’s an unhappy employee, a pressing need for a new policy, or a sudden ramp-up or reduction in staff, we’ll help you tackle whatever needs immediate attention, without losing sight of the big picture.

When it’s time to establish, reinforce, or expand your HR capabilities, we can help.

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