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71 & Change, A West Monroe company


71 & Change, A West Monroe company


Professional Services


Seattle, WA




Acquisition, HR Program and Process Development, Culture

71 and Change LogoAbout 71 & Change

71 & Change is a change management consultancy that specializes in change advisory, execution, and project management. The organization had been outsourcing HR with another firm, but was notified that their HR support would be discontinued with just three weeks’ notice. A previous connection, A OneDigital benefits consultant, suggested Resourceful’s HR consulting as a potential solution.

The Need

71 & Change was looking for a partner who could team up with them on the day-to-day HR execution and collaborate with 71 & Change on big picture strategy. As a change management consultancy, they wanted their HR to be a champion of change.

“Our previous HR partner was doing a lot of tactical things, but there was not a lot of strategy. We were looking for a partner who could come in and handle some of the HR execution while also understanding our firm, our needs, and help us with strategy.”

Resourceful Response

Resourceful jumped in quickly to ensure coverage of HR as the other firm discontinued service. The consultant team was integrated via e-mail and phone, joined the 71 & Change Slack channel, answered HR questions, and became immersed in the 71 and Change culture, even attending the all-hands meetings alongside the rest of the employees. 71 & Change had access to primary and secondary consultants who were in tune with the team’s needs. The consultant team reviewed all HR processes and policies and made needed adjustments. They conducted an HRIS review and implemented a plan to consolidate multiple systems. They streamlined the onboarding process to coordinate better with external vendors. They acted as a direct HR resource for employees and operationalized an employee feedback program to ensure employees are at the center of decisions. The HR consulting team was a resource throughout the acquisition process and delivered appropriate guidance regarding HR programs, employee records and communication plans. Resourceful provided seamless support with a personal touch while being backed by a network of national resources.

“Throughout the engagement, the Resourceful consultants stayed in close touch with the needs of the team, addressing areas of concern, cultivating solid processes, and paving the way to future improvements.”

Meaningful Results

By leveraging outsourced HR consulting services, Resourceful and 71 & Change built a partnership that was impactful to the employee engagement and efficiency of their lean in-house HR team. Resourceful’s seamless support for the employees relieved the 71 & Change team of countless hours handling many of the day-to-day aspects of HR while also building a solid HR foundation for the team to rely on in the future.

“Resourceful cares about its clients and its employees. You don’t feel like it’s a transaction. You feel like it’s a relationship.”